Artane Partners Complaints: How to Raise One and How We Handle It

If you have a complaint about Artane Partners - as a client, a candidate or anyone else - this page tells you exactly how to raise it, what happens next, and the commitments we hold ourselves to.

Artane Partners is a boutique capital advisory firm and placement agent, headquartered in Dublin and registered in Ireland (Artane Partners Limited, CRO no. 795432). We would rather hear a complaint directly than read it second-hand, and we would rather you verify us independently than take our word for anything.

How to raise a complaint

Email contact@artanepartners.com with “Complaint” in the subject line. Set out what happened, when, and who you dealt with, and attach anything you hold - emails, messages or documents. Genuine Artane Partners communications come only from addresses ending in @artanepartners.com; if your complaint concerns a message from any other domain, tell us that too, because it may be someone misusing our name.

We aim to acknowledge every complaint within five business days. Each one is reviewed by a partner before we respond, and where we have got something wrong we will say so and put it right.

If your complaint is about recruitment or an interview

Tell us the role you applied for and the dates of any messages or interviews. We check every recruitment complaint against our internal records and will confirm what did or did not happen. Our standing commitments to candidates are simple and absolute:

• No fees, ever. We never ask candidates, interns, analysts or team members for money in any form - no gift cards, no vouchers, no training or equipment fees and no deposits. There is no stage of any Artane Partners process in which a candidate is asked to pay anything.
• No passwords, ever. We never ask for your LinkedIn or any other account password or login access.
• No pressure. A genuine process gives you time to verify us and welcomes your questions.

If anyone claiming to represent Artane Partners has asked you for a payment, gift cards or account access, it is not us. Please report it through our fraud and impersonation notice as well as raising your complaint.

If your complaint is about a mandate or engagement

Tell us the mandate and the team members involved. Client complaints are reviewed by a partner who was not involved in the matter wherever possible, and we will respond with our findings and any remediation. Our role on every mandate is set out in writing before work begins: we act as placement agent for the company raising capital, we never take custody of client or investor money, and capital always flows directly between the investor and the company through their own arrangements.

Verify us independently

You do not have to take our word for any of this. Artane Partners Limited is on Ireland’s public register (CRO no. 795432, searchable at core.cro.ie), holds an ACTIVE Legal Entity Identifier (254900NULT3LTDELUK76 on the GLEIF index) and a Dun & Bradstreet D-U-N-S number (768857829). Our verification page links every record directly, our disclosures page sets out the legal entity and what we never do, and our FAQ answers the questions people ask most.

One honest note: like most firms that do high-volume outreach, we are discussed on forums by people who received a cold message and wanted to check we were real. That instinct is fair, and this page exists for exactly that moment. Check the public record, raise anything directly with us, and judge us on how we respond.